A Story Worth Sharing
Maple Knoll Annual Report
Dear Friends & Supporters
Within the pages of this annual report, you will find the story of Maple Knoll Communities in a year unlike any other. If we shared the unabridged version, we could fill volumes. As we look back on this time, we are extremely proud of all that was accomplished during this challenging year.
Building on a foundation of more than 172 years of service, Maple Knoll Communities, Inc. promotes the wellness, dignity and independence of older adults by providing high quality and innovative residential and supportive services.
Two characteristics that have been most influential to Maple Knoll Communities’ success over the years are resilience and adaptability. They’ve been front and center in all our strategies to blunt the dangerous and disruptive impact of the recent global health pandemic, COVID-19; we will continue to adapt as necessary to keep our residents and staff safe. We can’t express how proud we are of our hard-working staff, and we are appreciative of the tremendous patience and support that’s come from our residents during these unprecedented times. While the impact of this crisis is being felt throughout our industry, we are comforted in knowing that Maple Knoll Communities stands ready to respond.
Our staff is focused and well-prepared to continue fulfilling our mission of providing care and services to older adults in our community.
This past year we continued to focus on executing the right strategies to assure we remain well-positioned to serve current and future residents despite obstacles thrown our way. We have enjoyed several years of continued growth through new construction and the addition of innovative programs and services; and this past year was no exception. Our fundraising efforts achieved over $1.5 million raised and extensive wait lists are now held at both campuses.
Among other accomplishments that helped shape our success were the integration of new community apps and telehealth services, continuing excellence in resident and employee satisfaction and maintaining the highest standards in healthcare quality as evidenced by deficiency-free state survey results and numerous community accolades. This recognition reminds us of what we are capable of achieving together. We have much to be thankful for and even more to look forward to, upcoming. We are confident that our guiding values and unwavering commitment to excellence will enable us to embrace the many ways in which we will create, secure, engage and inspire our communities in the years to come. This pandemic has reaffirmed our strategy to continue investing in Maple Knoll Communities’ infrastructure and innovative programming. As life returns to normal we will begin executing our plans to enhance dining venues, upgrade our Auditorium and enrich our communities through technology and healthcare services.
We hope you enjoy the inspiring stories within these pages. They are filled with the many creative and caring ways our residents, staff, clients and volunteers enhance the quality of life throughout our campuses and programs.
James Formal, President and CEO
John Bloomstrom, Chairman of the Board of Directors