Transportation Services Guidelines & Policies
Rates
Many of our clients are on a government assistance program. We provide services for Council on Aging (COA) programs such as Passport and Elderly Services Program (ESP), as well as Medicaid programs such as MyCare Ohio. If you are on one of these programs, we do not bill you.
Private Pay: MKOSS can still transport you to medical appointments if you do not qualify for assistance. Please call the coordinator with the necessary appointment information to determine your cost.
To request a ride to a medical appointment
Call our Transportation Coordinator at 513-686-1002 with the following information ready:
Date Time Address
Doctor’s Name Phone Number for the Appointment
If prompted to, please leave a voice message including your name and phone number and you will receive a return call within one business day (Unusual circumstance pending).
Availability
Rides are available Monday – Friday on a first come, first serve basis for any appointment that starts between 8:30 am and 2:00 pm. Drivers will continue working past 2:00 pm to make sure every client gets home safely.
IMPORTANT: Please schedule appointments 5 business days in advance. You can schedule rides up to 60 days in advance.
Cancellations
If for any reason you need to cancel your appointment, please call our Transportation Coordinator at 513-686-1002 as soon as you can so that your time can be available for another client.
Snow Days: We utilize the Princeton City School District. If they are closed, we are closed and Transportation services are not provided. Delays do NOT close our business. We will call you to let you know the day before or the day of the transportation depending on the weather. You can follow Channel 12 WKRC’s shoolwatch program which list Maple Knoll Outreach Services should we close
It is a pleasure to serve you. We hope you find the service both helpful and enjoyable. Please remember each situation will be assessed on an individual basis. If you have questions regarding these guidelines, please ask your driver.
To get back home from your appointment
When you’re ready to be taken home from your appointment, call your driver with the number provided on his card. If you cannot reach your driver, please call our Transportation Coordinator at 513-686-1002.
For your protection and that of your driver, we must institute the following guidelines:
- MKOSS’s transportation service is “door-to-door.” Riders must be able to get from their house to the vehicle safely with minimal assistance from the driver. If additional assistance is needed inside the medical office, grocery store, etc., a caregiver should accompany you.
- Riders are asked to be ready 15 minutes prior to their scheduled pick-up time to help our staff stay on time for everyone.
- Driver may be running late due to traffic, and/or other unforeseen circumstances. Driver will contact you to inform you about a more precise pickup time, if needed.
- We can transport all wheelchairs, power chairs and scooters, as long as the transporting chair meets the requirements for the vehicle’s lift. We ask all power chair and scooter riders to inform the Transportation Coordinator prior to your ride so we may plan accordingly.
- For your safety, riders shall wear a seat belt at all times.
- No eating, drinking or smoking in our vehicles.
- If you have a fever, inform the driver, before you enter the vehicle. Allow the driver the chance to protect himself and other passengers. Driver can supply you a mask to help control infectious pathogens from spreading to other passengers and themselves. Thank you.
- The ability to provide service will be re-evaluated if unsafe conditions arise for the passenger or driver.
It is a pleasure to serve you. We hope you find the service both helpful and enjoyable. Please remember each situation will be assessed on an individual basis. If you have questions regarding these guidelines, please ask your driver.