COVID-19

Maple Knoll Communities, Inc. COVID-19 

Updated on September 25, 2020 at 1:15 PM PM

September 25, 2020 @ 1:15 PM

Resident Visits at Maple Knoll Village- Updated September 25th, 2020

At the Ohio Governor’s press conference yesterday, Director of Aging Ursel McElroy announced that the DeWine Administration will allow indoor visitation for residents of Ohio’s nursing homes and assisted living beginning October 12. “The prolonged loss of connection is critical,” said the Director, noting that they had consulted with aging advocates, including LeadingAge Ohio, to develop the guidelines for indoor visitation. “Indoor visitation does not signal that we can be less cautious,” she said, but rather we should be “more vigilant” in taking steps to protect residents. In addition to masks and handwashing, visitors should also be attuned to symptoms in themselves, their families and other people with whom they have contact.

As with outdoor visitation, visits will be required to be scheduled ahead of time, and visitors will undergo a health screening before entering the building. Facilities will keep a log of visitors. Changes include a visitation time limit of 30 minutes and a requirement that facilities provide masks to residents’ visitors. While there is no minimum age limit defined, all visitors must be able to wear a mask and follow social distancing requirements. In line with CMS guidelines, “Facilities will not restrict visitation without a reasonable clinical or safety cause.” The state will also launch a coronavirus dashboard, which will allow families/others to access a facility’s visitation information, including whether visitation is currently available, visiting hours and contact information for scheduling a visit. The dashboard will be posted to www.coronavirus.ohio.gov, and will be launched when visitation begins, on October 12.

Maple Knoll Village is currently developing a plan to provide indoor visits to loved ones in Skilled Nursing and Assisted Living while taking into consideration necessary precautions for their safety and wellbeing. We will continue to provide updates as available on our websites and mobile family and resident apps. Thank you for your patience and support as we work through this unprecedented times.


September 18, 2020 @ 5:30PM

On July 20, 2020, Interim Director of Health Lance Himes signed a Director's Order continuing to restrict access to Ohio's long-term care facilities, including both nursing homes and assisted living centers.

During a press briefing (58 minute mark) on Thursday, September 17, 2020, Governor DeWine stated:
“If you have a loved one, and you cannot get into a nursing home, that is the nursing home that is stopping you from going in. It is not the Health Department."


This is incorrect. LeadingAge Ohio has advocated for months for the reopening of safe indoor visitation, and is currently working with association partners and the DeWine Administration on guidance for that reopening. Neither the Governor nor the Ohio Department of Health have given providers guidance or permission to resume indoor visitation, and the Administration later clarified that indoor visitation has not yet been reopened by the state.


Per the still-active July 20 Director's Order: 

Nursing facilities and assisted living centers must continue to restrict access and are not permitted to offer indoor visitation.

  • The order applies to: nursing facilities, residential care facilities (RCFs) which includes assisted living, and ICF/IIDs.
  • Access continues to be restricted only to personnel necessary to the operation of the Homes.
  • No visitors of residents are permitted to enter any Home, except for end-of-life situations.

Nursing facilities and assisted living centers may continue to offer outdoor visitation.

  • Providers are asked to prepare a comprehensive plan before reopening outdoor visitation.
  • Outdoor visitation policies must include visitor screening, mask requirements, adequate staffing, and more.
  • Visits at nursing homes/RCFs shall not exceed one hour in length, nor are more than three visitors allowed per resident per visit.

LeadingAge Ohio continues to work with association partners and the Administration on a plan to reopen indoor visitation

"When the Governor stated that nursing homes were to blame for ongoing visitation restrictions, we heard an immediate outcry from providers around the state. Our members continue to follow state and federal regulations pertaining to visitation, and at no point have Ohio providers been given guidance or permission to offer indoor visitation from the Administration."


LeadingAge Ohio president and CEO Kathryn Brod


August 10, 2020 @ 4:15 PM

On Monday, August 10th, 2020 at 3:30 p.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Skilled Nursing. The employee has been removed from duty until they have been cleared to return by the Infection Preventionist in coordination with the local Health Department. The local Health Department has been notified and the employee had minimal exposure in the facility.  All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


July 27, 2020 @ 12:50 PM

On Monday, July 27th, 2020 at 8:30 A.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Assisted Living. The employee has been removed from duty until they have been cleared to return by the Infection Preventionist in coordination with the Local Health department. The local Health Department has been notified and the employee had minimal exposure in the facility. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


July 21, 2020 @ 2:20 PM

On Monday, July 20th, 2020 at 6:00 p.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Assisted Living. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. The local Health Department has been notified and the employee had minimal exposure in the facility. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 24, 2020 @ 10:15 AM

On Wednesday, June 24th, 2020 at 10:15 a.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Skilled Nursing. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. The local Health Department has been notified and the employee had minimal exposure in the facility. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 22, 2020 @ 6:30 PM

On Monday, June 22nd 2020 at 3:30 p.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Skilled Nursing. The employee has been removed from duty for a period of time of at least 14 days and until medical clearance to return to duty has been received. The local Health Department has been notified and the employee had minimal exposure in the facility. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 4, 2020

We are pleased to announce that the Governor and the Ohio Department of Health have announced the Responsible RestartOhio which will positively impact our residents residing in Assisted Living. Effective Monday 6/8/2020 visitors will be permitted for outdoor patio visitation in Breese Manor Assisted Living only.

Please click on Educational Information for all residents and family members to access additional requirements and a one time waiver. The guidelines set forth by the state require that family members must be screened for a temperature below 100.00 and symptom screening for COVID-19. Hand Sanitizer will be available and used upon arrival for visitation. Visitors agree to no physical contact and abide by 6 foot social / physical distancing requirements. There can be no personal contact. Drop off of items in front entry remains the same. Visitors must wear a mask covering the nose and mouth throughout the visit. The resident must also wear a mask. Visits will be in structured settings designed for social distancing and monitored to address any issues of misuse of facial coverings or lack of cooperation with social distancing. No pets will be allowed on the patios for visitation.

Unfortunately, failure to abide by the outdoor visitation policies/procedures may result in suspension of visits until compliance is achieved or at the discretion of the Facility.

Please call the Activity Coordinator phone number at (513) 782-4323 to make an appointment for two (2) visitors only, at one time, per resident in 30 minute increments between 10am -12noon and 1 pm – 4pm being the last appointment, Monday through Saturday. We have 4 areas on the patio to the left of the Breese Manor entrance. Please do not move the chairs/benches from designated areas. If these fill there will be 3 areas on the patio just outside of the main dining room.

As always, your family member is our responsibility as all residents are in Breese Manor. You may reach Laurie Westermeyer, our Director of Assisted Living and Village Care, for any questions you may have at (513) 782-4322.

Please note that we will continue to monitor changes that may allow for future visits with Skilled Nursing residents. We will notify families as they are made available to us by the Governor and the Ohio Department of Health. Thank you for your patience.


June 3, 2020 

On Wednesday, June 3rd, 2020 at 1:00 p.m., Maple Knoll Village was notified of a COVID-19 positive test result on an employee in Dietary. The employee has not been on our campus in over 14 days and is not felt to be a concern for residents or staff. The local Health Department has been notified and the said employee will not report to campus until medical clearance to return to duty has been received. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


June 2, 2020 

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent recommendations as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, June 2nd, 2020, we have not had a single positive resident COVID-19 case at Maple Knoll Village.
  • Beginning June 8th, we will be able to offer expanded outdoor family visits in Assisted Living. Additional information will be forthcoming such as screening procedures, usage of masks and social distancing. Skilled Nursing facilities are still required to restrict access to their buildings which means no visitors at this time. We are working closely with the Ohio Department of Health and CMS to follow their guidelines on when we are legally and safely allowed to open. At this time there is not a date for this to occur.
  • Common Spaces such as activity areas, wellness center, library, Cheers Pub, etc. remain closed at this time. Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. While many fitness centers have been allowed to open, we still fall under different regulations and guidelines as our Wellness Center is located in our health care building. Please note that all guidelines are being followed in conjunction with requirements by the Governor’s office.
  • Independent Living Activities Directors are working with the Pandemic Committee to determine what activities can be brought back in a modified manner to safely meet resident entertainment needs. Additional information will be provided in upcoming weeks.
  • We have been able to open our Beecher Dining Room. We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. Shuttle services are being provided. Reservations are required and will need to be made by 4pm the day prior and can be made by calling 513.782.2418. Delivery options will still be available for those in need, as requested. Dining times are as follows:
  • Monday-Sunday Lunch Service: Seating available from 12:00pm until 1:30pm
  • Monday-Saturday Dinner Service: Seating available at 4:30pm, 5:00pm, 5:30pm and 6:00pm
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our Main Street and Looking Glass Salons, we just received updated information from The Ohio Department of Health stating that we will be unable to open to residents in any level of care at this time.
  • Independent Living patients that currently use the clinic and have one of our doctors as their Primary Care Physician may still call the clinic at 782.2448 and request a tele-health appointment if they need to speak to a doctor. Again, because of our clinic location we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health. We are also working to provide our residents access to physicians' main offices that are located outside of Maple Knoll's campus. Information on outside office hours is available by calling the clinic.
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule.
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible. We also encourage all residents to wear masks when out in the community. Maple Knoll Village is providing one mask per person in Independent Living. You may request a mask by calling 513.909.7935.
  • We will continue to have all staff and necessary vendors wear medical masks while on Maple Knoll’s campus to protect our residents. Enhanced screening technology has been purchased for our location.
  • Our internal Pandemic Committee will continue to meet twice a week and provide daily reports from the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org.


May 24, 2020 

On Sunday, May 24th, 2020 at 10:00a.m., Maple Knoll Village was notified of a COVID-19 positive test result on an independent contracted home health care company employee who had spent time on private duty in Independent Living. The employee has been removed from duty by the Home Care company for a period of time of at least 14 days and until medical clearance to return to duty has been received. Maple Knoll Village is working with the organization to ensure that all protocol is being followed and residents possibly impacted have been directly contacted. All employees are screened daily for symptoms of COVID-19. In addition, all residents in assisted living and nursing are screened daily for signs and symptoms of COVID-19. Collaboration between our Infection Preventionist and the local health department will continue regarding this case. For further information, please contact Aaron Steckman, RN Infection Preventionist at (513) 782-2731.


May 19, 2020 

In conjunction with the Governor’s recommendations on restaurant re-openings we have decided to reopen our Beecher Place Restaurant for Maple Knoll Village Independent Living Residents beginning on Tuesday, May 26th, 2020. Dining times will be as follows:

Monday-Sunday Lunch Service: Seating available from 12:00pm until 1:30pm

Monday-Saturday Dinner Service: Seating available at 4:30pm, 5:00pm, 5:30pm and 6:00pm

We will follow strict guidelines as recommended by The Ohio Department of Health and the Center for Disease Control. This will include capacity limited to 92 individuals at one time, assigned seating in groups of households and individuals, additional cleaning procedures and mandatory reservations. Households will be classified as couples or individuals living in the same home. Tables will be required to be a minimum of 6 feet apart. Guests will not be permitted at this time. Residents are asked to please respect our 6 feet of social distancing requirements by not gathering in the lobby or common spaces prior to or after your scheduled meal time. Reservations will be required to be made by 4pm the day prior and can be made by calling 513.782.2418.

Delivery options will still be available for those in need as requested. Thank you for your patience and cooperation as we work towards the common goal of providing a safe and pleasant dining experience for all residents.


May 15, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • We are pleased to share that as of today, May 15, 2020, we have not had a single positive COVID case at Maple Knoll Village.  This includes employees and residents. 
  • Common Spaces such as Activity areas, wellness center, library, Cheers Pub remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.  While many fitness centers have been allowed to open, we still fall under different regulations and guidelines, as our Wellness Center is located in our health care building.  We are working towards opening fitness options for our residents as soon as we are safely able and allowed. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our Main Street and Looking Glass Salons, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time.  
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.  We will also be assessing future access to our Breese and Beecher Dining Rooms with hopes of socially distanced dining beginning May 21st
  • Independent Living patients that currently use the clinic and have one of our doctors as their Primary Care Physician may still call the clinic at 782.2448 and request a tele-health appointment if they need to speak to a doctor.  Again, because of our clinic location we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health.  We are also working with physicians to provide access to outside offices they have access too. 
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule. Residents that did not receive any housekeeping services prior to the pandemic are not affected. The resident's assigned cleaning day each week will be the same as it was prior. The following is the adjusted housekeeping schedule:
  • Week 1: Bed Change ONLY & linen Drop/Pick-Up
  • Week 2: Vacuum, mop, light wiping of surfaces, Towels Drop/Pick-Up
  • Week 3: Bed Change ONLY & linen Drop/Pick-up
  • Week 4: Bathrooms ONLY, Towels Drop/Pick-Up
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.  Maple Knoll Village is providing one mask per person in Independent Living.  You may request a mask by calling 513.909.7935. 
  • We will continue to have all staff and necessary vendors wear medical masks while on Maple Knoll’s campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Our internal Pandemic Committee will continue to meet twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org


May 11, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • We are pleased to share that as of today, May 11, 2020, we have not had a single positive COVID case at Maple Knoll Village.  This includes employees and residents. 
  • Common Spaces such as activity areas, wellness center, library, and Cheers Pub remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our Main Street and Looking Glass Salons, we are unable to open these to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of these areas.  Assisted Living and Skilled Nursing residents will be given access to the Salons in their specific building, in accordance with our quarantine efforts, with additional precautions such as one client at a time and fully sanitizing the work area in between resident appointments.
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuing the delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.  We will also be assessing future access to our Main Street Café and Beecher Dining Room. 
  • Independent Living patients that currently use the clinic and have one of our doctors as their Primary Care Physician may still call the clinic at 782.2448 and request a tele-health appointment if they need to speak to a doctor.  
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule. Residents that did not receive any housekeeping services prior to the pandemic are not affected. The resident's assigned cleaning day each week will be the same as it was prior. The following is the adjusted housekeeping schedule:
  • Week 1: Bed Change ONLY & linen Drop/Pick-Up
  • Week 2: Vacuum, mop, light wiping of surfaces, Towels Drop/Pick-Up
  • Week 3: Bed Change ONLY & linen Drop/Pick-up
  • Week 4: Bathrooms ONLY, Towels Drop/Pick-Up
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on Maple Knoll’s campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Our internal Pandemic Committee will continue to meet twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org


April 29, 2020


We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we have not had a single positive COVID case at Maple Knoll Village. This includes employees and residents. We also do not have any outstanding COVID tests for any MKV employee or resident at present.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on Maple Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are experiencing symptoms, such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or 513.782.2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org.


April 22, 2020
Maple Knoll COVID-19 Q&A

Since the start of the pandemic, Maple Knoll Communities has prioritized the safety and health of all residents and employees by taking precautionary measures in a variety of ways. It’s because of these efforts that, to date, we currently do not have any active reported cases of the Coronavirus at Maple Knoll Village and The Knolls of Oxford. We know keeping up with the latest protocols and mandates can be stressful as they seem to change nearly every day. Our main priority is to keep you safe and healthy. Here are some responses to questions our residents might have regarding the virus:

What if I need groceries?

As you know, Governor DeWine is encouraging all individuals to remain home as much as they possibly can, especially older adults and other vulnerable groups. If you need groceries, Kroger will deliver them to your doorstep for an additional fee. If you’re interested in ordering your groceries for delivery, residents can call 782.2501 for assistance. If they need basic items like extra toilet paper, bread, eggs, and cereal, they can order from the café at 782.2444. The University of Cincinnati has also created a program that matches qualified volunteers with older adults who need assistance with groceries, prescriptions, or just someone to talk with during this time. You can call 513-327-8583 to sign up for the UC sponsored program.

What if family members want to visit?

Unfortunately, the virus spreads very easily. To prevent the spread of the virus amongst our residents and staff, we have to prohibit visitors in Assisted Living and Skilled Care Nursing. Independent living may have visitors, but we are requesting that visits are brief and only take place if absolutely necessary. We are also encouraging all necessary visitors to wear masks when visiting Independent Living.

Do I need to wear a mask?

The Centers for Disease Control and Prevention have recently suggested all individuals wear masks to help prevent the spread of the virus. Masks help infected individuals who might not have symptoms from infecting others. You are encouraged to wear a mask if you have to go out into a public space like a grocery store or pharmacy. You can make your own mask simply. To receive instructions on mask-making, call 513.909.7935.

Who do residents call if they have an emergency work-order?

As you might know, all non-emergency work-orders have been delayed due to the reassigning of many maintenance team members. If a resident has an emergency work-order, they can place it by calling 513.909.7935. Emergency work-orders will continue to be prioritized.

What should a resident do if they feel lonely or depressed?

Many older adults who are living alone and abiding by the self-quarantine mandate are at risk of loneliness and isolation. This can be especially harmful to your health. If you feel like you might be experiencing symptoms of loneliness, you might consider using a video conferencing platform, like Skype, to talk to family and friends, call your neighbors, your healthcare provider, or us at 513.909.7935.

How long is the stay-at-home mandate?

The hardest part with many of these mandates is that we aren’t sure how long they will last. Currently, the mandate is planned to last until May 1, 2020.

How is Maple Knoll regulating who enters and leaves the facility?

Maple Knoll is requiring all staff to enter through one entrance where they go through a screening process which includes taking temperatures and asking a brief series of questions. Employees are required to wear preventative masks in public spaces, such as hallways and in the Café.

How are residents staying busy?

Maple Knoll has gone virtual! TikTok, an online platform popular among millennials, allows its users to create short one minute videos featuring new dances, skits, and songs. Our Marketing and Activities teams have been busy filming TikTok videos featuring our very own residents. It’s no surprise that our videos are widely popular on the platform, brightening people’s days during these uncertain times. Other TikTok users leave comments letting us know how much the videos brighten their day as well. Some of our favorite comments are: “This is the best TikTok video ever! Their joy and energy is awesome” and “This page brings me so much joy. Thanks for doing this!” Thank you to all of our participants and be sure to check out Maple Knoll Village’s TikTok page!

We’re working hard to keep our residents and our employees safe. Stay healthy!


April 8, 2020

Maple Knoll Communities’ top priority remains the safety of our residents and staff. We have recently implemented all staff wearing medical masks while on Maple Knoll’s campus to protect our residents. In addition, the CDC issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.

As shared by the CDC, we would like to note that wearing a mask will not prevent someone from contracting COVID-19, but it can help prevent them from spreading it to others -- especially if they have it, but are not yet showing symptoms.

Wearing a cloth mask in public is not mandatory, but it is strongly recommended. Cloth masks are not a substitute for social distancing, but rather, it is a complement to social distancing. We have compiled a list of tips and diagrams for creating your own cloth mask at home. You can request a copy by calling 513.909.7935. Thank you for your patience and cooperation during this ever changing landscape.


March 30, 2020

Friends of Maple Knoll Communities,

we are closely monitoring the COVID-19 situation and, in accordance with The Ohio Department of Health, World Health Organization and Center for Disease Control,, are continuously evaluating our policies, procedures and taking extra precautions. Because the health and well-being of our residents and employees remains our first priority, we continue to make extensive preparations, realizing this situation has an unpredictable path. Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. We have implemented the following procedures and responses:

• Visitors and Resident Access: ALL VISITORS are now restricted from entering all areas of Maple Knoll Communities, including Assisted Living, Skilled Nursing and Independent Living Common spaces. In addition, all individuals are asked by the State of Ohio to shelter in place.

• All essential employees, vendors and other medical personnel will be screened prior to being allowed entry to our facilities.

• Delivery of meals will be provided to our Independent Living residents at their request. Assisted Living and Skilled Nursing residents will continue to have their needs met by our staff. Residents have been given essential information on accessing meals and other necessary items. Loved ones of our residents can learn more by calling 513.782.2500. You may also see updated occurances from around our campuses by visiting our social media pages.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.


Coronavirus Main Contact: Aaron Steckman, Infection Preventionist

Email asteckman@mkcommunities.org or Call 513.782.2731 (office), 513.365.9527 (cell).

We thought you would like to know that employees from every department have “stepped up” to assist with meal preparation and delivery, essential care, activities, cleaning and even taking the time to check in with our residents to assure they are doing well, both mentally and physically. Some of our efforts to assist these employees and residents have included:

· Providing free meals to employees during their shifts, including lunch and dinner.

· Restricting access to Independent Living Common Spaces, Assisted Living and Skilled Nursing.

· Screening of all essential employees entering the building.

· Providing onsite childcare for both Maple Knoll Village and The Knolls of Oxford. We recognize many of our employees may have challenges in finding child care during this difficult time and therefore we have just been approved by the State of Ohio to operate a temporary child care center through April 6th or until we are notified it is no longer needed or an extension is granted. This service will be FREE to employees.

· Creation of a Pandemic Pantry offering numerous essential-type items that may be difficult to obtain as well as will offer some of these things for sale in the café.

· The Employee Appreciation Team has been visiting all areas providing snacks, thank you’s and small tokens of our appreciation.

· Employees have been reassigned as needed- for example: wellness center employees providing activities in nursing, maintenance and housekeeping assisting with meals, screening and activities.

· Continuation of meals and activities in Assisted Living and Skilled Nursing by implementing new programs which allow for 6 feet of social distancing and educational opportunities to stimulate each resident.

· Assistance with Skype and Facetime for residents in all levels of care.

· Working on the creation of a Pen Pal program between MKV and TKO IL residents.

· One on one resident activities such as delivery of snacks, flowers, care packages, games and puzzles.

· Addition of 24 hour programming on our resident television station which includes movies, exercise classes, prayer groups, Ted Talks, trivia, meditation and more.

· Delivery of meals provided to those in Independent Living by request and at no additional charge.

· Resident assistance with Kroger grocery ordering and delivering via telephone.

· Offering of essential grocery items, such as bread, milk, eggs, cheese, cereal and cleaning products via door to door delivery from our café.

· Promotion of request for letters and well wishes for our residents.

· We are currently in the process of finalizing our resident family member app which will allow all family members to access information similar to our current resident app.

You can be instrumental in limiting your risk for exposure and/or spreading the virus by;

1. washing your hands with soap and water or alcohol-based hand rub/sanitizer (must be 60%+ alcohol) for as long as it takes you to sing the “Happy Birthday” song TWICE

2. covering your mouth and nose when coughing/sneezing

3. disposing of used tissues immediately (don’t leave them laying on surfaces)

4. maintaining your distance from those exhibiting symptoms

5. avoiding touching your eyes, nose and mouth

For updates on areas that have community spread or travel restrictions please refer to https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

Our main sources for Coronavirus Information and Guidance continue to be The Center for Disease Control (CDC), World Health Organization (WHO) and Ohio Department of Health (ODH). Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. Maple Knoll Communities will continue to provide all necessary operational support to respond to an outbreak, and abides by the World Health Organization and Centers for Disease Control’s standard recommendations to prevent infection spread.

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